Ingram Book Group Offers 24 Hour Customer Service
Recognizing that many customers don't abide by the typical '9 to 5' work day.Ingram Book Group has announced that it has expanded hours of operation for its Customer Care staff to 24 hours per day, 7 days per week. Ingram Customer Care representatives will be available all hours of the day, every day, to take orders, check stock, track packages, provide electronic ordering support, and answer general questions. As with previous regular hours, the Customer Care function is available through phone, fax and email. The expanded hours will be a significant benefit to all customers, especially Ingram's international customers. All customers will now have the opportunity to conduct business with Ingram during their own business hours, regardless of location.
"Ingram has elevated our level of Customer Care to recognize that many of our valued customers - especially international and Internet customers - don't abide by the typical '9 to 5'," said Steve Pate, Vice President of Sales Operations. "We don't want customers to ever have to worry about what time it is when they want to do business with Ingram. We are focused on making business operations easy for them - all day, every day. We believe that this is the next natural step with our goal of providing world class service to the world's booksellers." Ingram Book Group is a leading wholesaler of trade books, spoken audio, and magazines. Its operating units include Ingram Book Company, Ingram Periodicals Inc., Ingram International Inc., Ingram Library Services Inc., Spring Arbor Distributors Inc., Tennessee Book Company, Ingram Fulfillment Services Inc., and Ingram Customer Systems Inc.